Policies

Training Cancellation & Refund Policy

All workshops are subject to receiving sufficient registrations. 

We reserve the right to cancel any workshop up to 30 days before its scheduled start date.

If an event is canceled in under 30 days due to unforeseen circumstances (weather, health emergency, natural disaster, national disaster, technological difficulties, etc.), registrants are entitled to attend the rescheduled event, apply the balance toward a  future training course, or receive a full refund. We will contact you through the email provided upon registration.

Live events may be recorded. Registration assumes consent for recording. The Recording will not commence before being announced to the training group.  Participants will disclose according to their awareness that an event is being recorded. 

Disclosure. Due to the nature of experiential activities and insights, participants are encouraged to disclose within their capacity to contain their feelings. We further encourage you to have a personal therapist or support group with which to process unresolved feelings that emerge during training. 

Online workshops may use a course database that requires registration with login (create a username and password). Course materials can be accessed through the course registration link and are available immediately upon registration. The course administrator can restrict access to the course and limits to access are noted in the course registration. Upon registration, the course administrator has the ability to track document downloads and course activity. 

Grievances

While we go to great lengths to assure fair treatment for all participants and attempt to anticipate problems, there will be occasional issues that come to the attention of the staff, faculty or visiting faculty which require intervention and/or action on our part. The procedures for handling such grievances are described below.

When a participant, either orally or in written format, files a grievance or expects action:

1. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The CE Administrator will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
2. If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the Director will mediate and will be the final arbitrator. If the participant requests action, the Director will:
3. Attempt to move the participant to another workshop, or
4. Provide a credit for a subsequent year’s workshop, or
5. Provide a partial or full refund of the workshop fee.

Actions 2b and 2c will require a written note, documenting the grievance, for record-keeping purposes. The note need not be signed by the grieved individual.